DAFTAR ISI 1 Pendahuluan 2 Diagram pohon 3 Bagan Pareto 4 Bagan arus berurutan 5 Bagan arus proses 6 Diagram tebar 7 Run 8 Peta kendali 9 Histogram 10 Ikhtisar
DAFTAR ISI: 1. The quality system 2. The Management system 3. Six sigma and the technical system